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For us Customer Care is a strategy that is based on
building and maintaining the best and strongest relationships
with our customers, where they provide us with the feedback.
We need to continuously improve our products and services
to meet their changing needs and expectations. We also
keep our clients reported on market developments, economic
developments, combined effect of external sectors affecting
market prices on ongoing basis, which will help to plan
their requirements timely to improve their bottomline
and give added value to their products. |
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Customer
Profile :- |
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Our
client base is spread all over the world. We
export to a large number of countries. More
than 75% of out customers are leading importers
of their countries.These customers are either
bulk consumers or have their own client base
& distribution network to market in their
areas. |
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Customer
Relation :- |
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Customer
relation is a very highly placed asset of our
net worth. Customers who left us are 10% of
total customers. But the most important feature
- majority of the customers who have left us
or had no business from last 12 months have
rejoined our company after experience from other
suppliers that they could not get expected business
satisfaction from other suppliers. Our goal
is to provide efficient service to each and
every valued customer, to his satisfaction. |
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Customer
Confidence :- |
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The
customers have gained substantially by dealing
through us. They are confident that they can
place orders in-season or off-season without
any hesitation in a price sensitive volatile
market. Depending upon availability of stocks
at our end, they are comfortable with low inventory
at their end, which allows them to reduce the
risk of price variation and inventory cost.
Experience have shown that we abide by our commitments
even after changes in market places.
References of our customers can be given on
request. |
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